Yes, Steppenwolf is a great rock group!. Yes, you would think KCLS would value their reputation by replacing damaged library items. Yes, KCLS is the busiest library system in the United States. That could mean that a cd that is popular and which only has one copy of hand, well, it might just wear out. How many plays would it take to wear a cd out? Who would know, other than KCLS, how many times a cd has been checked out. Patrons are allowed a month to play a cd as much as they want. Maybe KCLS could have a conference meeting and solve the issue of replacing damaged or missing library materials?